ITU e-Learning Course on

„QoS Technologies and Regulation
for Fixed and Mobile”

26 September – 3 October 2022

Course Description

This course will focus on technical, business and regulatory aspects of QoS for Fixed and Mobile Networks. It includes QoS (Quality of Service) and QoE (Quality of Experience) fundamentals by ITU, as well as traffic and QoS management in Internet and IP networks. Further, it includes QoS for fixed ultra-broadband access, including QoS solutions in metallic and optical networks, carrier grade Ethernet QoS, as well as end-to-end QoS.

The course also covers QoS for mobile ultra-broadband access, including 4G and 5G mobile technologies and their QoS capabilities and approaches. The telecom networks are built for provision of services. In that manner the course covers QoS-enabled services provisioning, including QoS and QoE for VoIP, video and IPTV services, as well as QoS for Internet data services (i.e., Over-The-Top services). Each telecommunication network is interconnected to other networks forming the global network of Internet and managed IP networks, so the course includes interconnection and its QoS aspects. Further, it covers generic and specific QoS parameters, KPIs (Key Performance Indicators) and their measurements.

The global Internet is based on network neutrality approach for OTT/data services, so the course also covers network neutrality and its regulation. The QoS constantly increases in its importance with the digitization and innovation of various critical services, so the course includes QoS regulatory framework based on technical, business/economic and regulatory principles of QoS for services over fixed and mobile networks.

Target Population

This course is targeted at managers, engineers and employees from regulators, government organisations, telecommunication companies and academia, who are interested in understanding, implementation and regulation of QoS for Fixed and Mobile networks, including technologies, standardization, and regulation. Other institutions and individuals that are dedicated in building their capacity related to QoS Technologies and Regulation for Fixed and Mobile Networks are also welcome to participate.

Expected Outcomes

At the end of the training, the participant should have gained an understanding of the key aspects of:

  • QoS and QoE fundamentals by ITU
  • Traffic and QoS management
  • QoS for fixed ultra-broadband
  • QoS for mobile ultra-broadband
  • QoS and QoE for VoIP and IPTV
  • QoS for Internet data services
  • Interconnection and QoS
  • QoS parameters, KPIs and measurements
  • Network neutrality regulation
  • QoS regulatory framework

Course Content

    Lecture 1. QoS and QoE fundamentals by ITU

    Lecture 2. Traffic and QoS management

    Lecture 3. QoS for fixed ultra-broadband

    Lecture 4. QoS for mobile ultra-broadband

    Lecture 5. QoS and QoE for VoIP and IPTV

    Lecture 6. QoS for Internet data services

    Lecture 7. Interconnection and QoS

    Lecture 8. QoS parameters, KPIs and measurements

    Lecture 9. Network neutrality regulation

    Lecture 10. QoS regulatory framework

An example of the course materials.


Prof. Toni Janevski

Toni Janevski, Ph.D., is a Full Professor at the Faculty of Electrical Engineering and Information Technologies, Ss. Cyril and Methodius University, Skopje, Macedonia. He received his Dipl. Ing., M.Sc. and Ph.D. degrees in electrical engineering all from Faculty of Electrical Engineering and Information Technologies, Ss. Cyril and Methodius University in Skopje, in 1996, 1999 and 2001, respectively. During 1996-1999 he has worked for the Macedonian mobile operator Mobimak (currently T-Mobile, Makedonski Telekom, Macedonia), contributing to the planning, dimensioning and implementation of the first mobile network in Macedonia. From 1999 he is with Faculty of Electrical Engineering and Information Technologies in Skopje.

In 2001 he has conducted research in optical communications at IBM T. J. Watson Research Center, New York. During 2005-2008 he was an elected member of the Commission of the Agency for Electronic Communications (AEC) of the Republic of Macedonia. During the periods 2008-2012 and 2012-2016 he was member of the Senate of the Ss. Cyril and Methodius University in Skopje. In 2009 he has established Macedonian ITU (International Telecommunication Union) Centre of Excellence (CoE) as part of the Europe’s CoE network, and serves as its head/coordinator since than.

In 2012 he has won “Goce Delchev” award, the highest award for science in Macedonia (can be received once in a lifetime). Also, he received Best Scientists Award of the Ss. Cyril and Methodius University in Skopje for 2013 (can be received once for a lifetime).

He is the author of the book titled “Traffic Analysis and Design of Wireless IP Networks”, which is published in 2003 by Artech House Inc, USA. In April 2014 has appeared his book titled „NGN Architectures, Protocols and Services”, published by John Wiley & Sons, UK. He is also author of the book „Internet Technologies for Fixed and Mobile Networks”, published in November 2015 by Artech House, USA. Further, in April 2019, he has published the book „QoS for Fixed and Mobile Ultra-Broadband”, John Wiley & Sons (Wiley – IEEE Press series), UK. He has published over 200 research papers and has led several research and applicative projects in the area of Internet technologies and mobile and wireless networks.

Also, he has tutored and coordinated many international courses in the ITU Academy, each year since 2009. He is a Senior Member of IEEE since 2005. He is currently a member from Europe region in the ITU’s GCBI (Group on Capacity Building Initiatives), in the term 2018-2022.

His interests include Internet Technologies, Mobile, Wireless and Multimedia Networks and Services, Quality of Service (QoS), Design and Modeling of Telecommunication Networks, Next Generation Networks, 5G and beyond Mobile Networks and Services, Internet of Things (IoT), Cloud Computing, and Future Networks.

Course Date (Duration)

26 September – 3 October 2022

Participation fees

150 USD

Delivery Method

​E-Learning Course. The course methodology will be as follows:

  • Each day from 26 to 30 September 2022  there will be made available two recorded video lectures, which are recorded in the face-to-face ITU Centre of Excellence workshop organised by National Institute of Telecommunications in Poland. In total there are 10 video lectures during the course.
  • Discussion forum will be organized based on discussion topics given on a daily basis, where students are highly encouraged to participate and interact with instructors and other students.
  • Quiz test will be assigned on the last day of the course, 3 October 2022.
  • All announcements for all events (lectures, quiz and forum) will be given in a timely manner (prior to the event) by the course tutor.


At the end of the course participants will take part in a written test checking the level of knowledge gained during the training.

Registration and Payments

STEP 1 – Login into ITU Academy

In order to access this course you need to have a valid account in ITU Academy. First, you should login into the ITU Academy with your ITU Academy account via the login page:

If you have no valid account in ITU Academy Create new account

STEP 2 – Registration into this course

After login into ITU Academy, select the course „QoS Technologies and Regulation for Fixed and Mobile” by using the link:


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